Shipping Policy
Order Processing
All orders are processed and shipped quickly, typically within 24 hours of being placed. Once your order has been shipped, you will receive a confirmation email with your tracking details.
Domestic Shipping & Delivery Times
We offer free shipping on all prepaid domestic (Pan-India) orders. You can expect your package to arrive within 2 to 4 days after it has been dispatched. All product prices displayed on our website are inclusive of all taxes and duties—there are no hidden fees at checkout.
Changing Your Shipping Address
If you need to change your delivery address, please email us immediately at team@pstlclo.com. Shipping details can only be edited before your order is billed or shipped, and all change requests must be sent within 24 hours of placing your order online.
Delivery Attempts
Our delivery agents will make three separate attempts to deliver your package before it is returned to our facility. To ensure a seamless and quick delivery, please double-check that you have provided a complete and accurate address, including your zip code and a valid mobile number, at checkout.
Contact Us
If you have any questions or concerns regarding your shipment, please reach out to our support team at team@pstlclo.com.
Returns & Refunds
What is PSTL CLO's policy on returns and refunds?
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Exchanges Only: We do not offer returns, refunds, or store credit. If you need a different size or style, we offer a 7-day exchange policy from the date of delivery. Once we receive your item and it passes our quality check in its original, unworn condition, we will process your exchange. To initiate an exchange, please email us at team@pstlclo.com
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Refunds: We do not offer direct refunds to your original payment method unless the item you received is damaged or defective. In these rare cases, our team will thoroughly inspect the item upon its return. If approved, your payment will be refunded to your bank account within 3 days of us receiving the product. For defective items, please reach out to team@pstlclo.com.
Orders & Cancellations
What is your order cancellation policy?
Once an order is placed, it cannot be canceled or modified. We process and ship orders quickly, typically within 24 hours of them being placed.
Can I change the shipping address on my order?
Shipping details can only be edited before your order is billed or shipped. If you need to make an address change, you must email us at team@pstlclo.com within 24 hours of placing your order online.
Shipping & Delivery
How long will it take to deliver my order?
We deliver Pan-India within 2 to 4 days.
How much does shipping cost?
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Domestic Orders: We offer free shipping on all prepaid domestic orders. The product prices displayed on our website are inclusive of all taxes and duties.
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Promotional Offers: From time to time, we may run promotions offering free shipping. During these periods, the specific terms and conditions of that promotional offer will override our standard shipping policies.
What if I am not home when the package is delivered?
Our delivery agents will make three separate attempts to deliver your package before it is returned to us. To ensure a seamless and quick delivery, please double-check that you have provided a complete and accurate address, including your zip code and a valid mobile number.
